How do we train the chatbot?

You can upload your user manuals, product catalogs, pricing sheets (PDF, Excel, Docx) or provide links to your website. The AI indexes and learns from this data within minutes.

What is RAG technology?

Retrieval-Augmented Generation (RAG) is a technology that searches your files first for the exact facts and then asks the AI to write a response based ONLY on those facts. This prevents the bot from making up false answers (hallucination).

Can it hand over to a human?

Yes. If a query is too complex or goes outside the indexed documentation, the bot can collect the customer details and flag it for human agent takeover.

// BOT-04 · AI Knowledge Base Agent

DOCU-SUPPORT
Semantic Document Support

Instantly resolve customer support queries using your internal documentation, manuals, and PDFs. No hallucination, 100% data compliance.

// Key Features

Self-Service Customer Support

Deflect recurring tickets and optimize your technical customer service.

DS-01

📖

RAG Technology

Utilizes Retrieval-Augmented Generation to search your files first for exact context and matches, then constructs natural AI responses.

DS-02

🔒

Hallucination Block

Enforces strict prompt guards to restrict the AI. If the facts are not in your documents, it says "I don't know" instead of inventing answers.

DS-03

⚡

80% Support Deflection

Resolves common customer FAQs, installation questions, and guide queries instantly, decreasing ticket logs significantly.

// Interface Preview

Interactive Knowledge Agent

Clean dialog interface, inline search reference badges, and fast file-upload features optimized for support.

docu_support_widget.cfg

[ 🔍 CLK_TO_EXPAND ]

// Knowledge Query Logs

Context Retrieval Pipeline

docu-support-rag v2.0

user ~ $ query --db "Kombim E01 hatası veriyor, ne yapmalıyım?"[Vector DB] Scanning indexed PDF: [copa_kullanim_kilavuzu.pdf][Vector DB] Chunk matched: "E01 Hata Kodu: Gaz besleme yetersizliği / ateşleme başarısızlığı. Çözüm: Gaz vanasını kontrol edin, resetleyin..."[Bot] Response: According to page 12 of the manual, E01 represents an ignition/gas failure. Please check your gas supply valve first, then press the reset button. Reference: copa_kullanim_kilavuzu.pdf#page=12✓ Query processed successfully. Context score: 99.1% | Hallucination: 0.00%

// Customer Benefit

⚡

Transformation Impact

Deliver support at scale. Relieve your customer service team by deflecting up to 80% of standard ticket requests, solve issues 24/7, and protect brand trust with factual AI.

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DOCU-SUPPORTSemantic Document Support